How to load a card using the chatbot

The QuickGrab chatbot (Aura 🤖) is your convenient assistant for loading UBA Visa prepaid cards and ACCESS Master prepaid cards from the comfort of your home.

Follow this step-by-step guide to successfully load your card.

Getting Started

Initial Contact: Simply text "Hi", "Hello", or any message to start your conversation with Aura.

Pro Tip: You can type "Reset" at any point during the process to return to the main dashboard.

Step 1: Language Selection

When you first contact the bot, you'll be prompted to choose your preferred language:

Prompt: "Please choose your language / Veuillez choisir votre langue:"

• Type 1 for English

• Type 2 for French

The bot will remember your language preference for future interactions.

Step 2: Welcome & Account Access

After selecting your language, you'll see the welcome message with options:

Choose one of the following:

1. Create New Account - If you're a new user

2. Login Into Account - If you already have a QuickGrab account

3. Exit - To end the session

For Login (Existing Users):

1. Enter your email address when prompted

2. Enter the secure login code (6 or 8 digits) sent to your email

• If you don't receive the code, type "Resend" to get a new one

3. Once verified, you'll be taken to your QuickGrab dashboard

For New Users:

Follow the registration process to create your QuickGrab account first, then proceed with login.

Step 3: Service Selection

After successful login, you'll see your QuickGrab dashboard with these options:

1. visa/master - For card services (Select this option)

2. DSTv Services - For DSTv subscriptions

3. TopUp Account - To add money to your QuickGrab balance

4. QuickGrab Balance - To check your account balance

5. Change Language - To switch languages (french / english)

6. Logout - To end your session

Select option "1" or type "visa/master" to access card services.

Step 4: Card Services Menu

You'll now see the Card Services menu:

1. Load a Card—Select this option.

2. Add a New Card - To save a new card for future use

3. Go Back to Services - Return to main dashboard

4. Logout - End your session

Select option 1 or type "Load a Card".

Step 5: Card Information

Client ID Entry

• Enter your 10-digit Client ID that starts with "00"

• The Client ID is found on the back of your card

• Format: 00xxxxxxxx (10 digits total)

If the card is not found in your saved cards, you'll be prompted:

• Type "Yes" or (1) to add the card to your account

• Type "Change clientId" or (2) to enter a different Client ID

Adding New Card Details (if required):

1. Cardholder Name: Enter the full name as printed on the card

2. First Six Digits: Enter the first 6 digits of your card number

3. Last Four Digits: Enter the last 4 digits of your card number

The system will automatically detect your card type (Visa/Mastercard) and save it for future use.

Step 6: Load Amount

Enter the amount you'd like to load onto your card.

Important Limits:

• Minimum: 2,000 FCFA

• Maximum via Mobile Money: 475,000 FCFA

• Maximum via QuickGrab Balance: 800,000 FCFA

Step 7: Payment Method Selection

Choose your preferred payment method:

1. MTN Momo - Pay with MTN Mobile Money

2. Orange Money - Pay with Orange Mobile Money

3. Account Balance - Pay from your QuickGrab account balance

For Mobile Money (MTN/Orange):

• Enter your mobile money number when prompted

• The system will calculate processing fees automatically

For QuickGrab Balance:

• The system will check if you have sufficient balance

• If insufficient, you'll have options to:

1. TopUp your QuickGrab account first

2. Pay with Momo instead

3. Exit the transaction

Step 8: Transaction Confirmation

You'll see a summary showing:

• Load Amount: Your requested amount

• Platform Charges: Service fees

• Processing Fees: Mobile money fees (if momo is payment choice)

• Total Amount: Final amount to be charged

Confirm your transaction:

• Type "Proceed" or "1" to continue

• Type "Go Back" or "2" to return to services

• Type "Cancel Process" to cancel entirely

Step 9: Payment Processing

After confirming:

• The system will process your payment automatically (dial *126# (mtn) or #150# (Orange) to confirm payment)

• You'll receive a message on the transaction status

• Processing time: Typically 10 seconds to 2 minutes

Possible Outcomes:

✅ Success:

• "Hurray! Card successfully loaded."

• Check your email for confirmation

• Options to load another card, go to services, exit or Type "Reset" to return to the Dashboard

❌ Failed:

• Options to retry payment or cancel

• Choose "Retry" to attempt payment again

• Choose "Cancel" to return to main menu

Important Notes

• Type "Reset" at any point to return to the main dashboard

• Check your email for transaction confirmations

• Save your cards for faster future transactions

• Secure process - All transactions are encrypted and secure

• Session timeout - Sessions expire after inactivity for security

Support

If you encounter any issues:

• Try typing "Reset" to start fresh

• Ensure your Client ID is correctly formatted (10 digits starting with 00)

• Verify your email address is correct for OTP delivery

• Contact QuickGrab support if problems persist

Happy Loading! 🎉

The QuickGrab chatbot is available 24/7 to help you load your prepaid cards quickly and securely.